Error Clicking Finfare Links in Emails

Are you experiencing difficulties while trying to access a link sent to you by Finfare? Encountering errors when clicking on links within Finfare emails? Several factors might be at play. Let's work together to pinpoint the potential causes.

Example:

(error above was the result of a company firewall issue)

The most common issue you could encounter is often related to firewall settings. It's advisable to begin by examining this aspect as it might lead to a swift resolution. Nevertheless, a range of other factors could also be affecting your access to a Finfare link. Here, we've outlined several potential reasons for you to consider and investigate.

Error Message Analysis:  Please provide us with the exact error message (screenshot) you are receiving when clicking the link. This can provide valuable information about the nature of the issue to help us diagnose the issue.

Temporarily Disable Firewall: If you are comfortable doing so and able to, temporarily disable your firewall or antivirus software and attempt to click the link again. If the link works after disabling the firewall, it suggests a possible firewall-related issue.

Contact IT Support: Contact your IT support team. They can analyze the network settings and firewall configurations to identify any potential blocks.

Link Verification: Forward the email to our Support Team to verify that the link in the email is correct and not broken. Sometimes, errors can occur when the link is copied or formatted incorrectly.

Access from Different Device/Network: If possible, try accessing the link from a different device or network. If it works on a different device/network, it could indicate that the issue is specific to your current computer/setup.

Different Browser: Try opening the link in a different web browser. Browser-related issues can sometimes be the cause of errors. 

Browser Plugins: Disable all browser plugins and attempt to access the link again. It’s also possible that a browser plugin is the culprit!

If the issue persists, it might be necessary to involve technical experts, such as your IT team or Finfare Support, to diagnose and resolve the problem. Don’t hesitate to reach out to Finfare Support as we’ll be happy to guide you through this process as well.